At TheDestinyDCode, we stand behind the quality and personal care we put into every reading and consultation. This Refund & Cancellation Policy outlines when and how refunds are issued, how cancellations are handled, and what you can expect if circumstances change after your booking.
Service Unfulfilled
Full refund issued within 3–5 business days if we are unable to deliver your session.
Cancellation by You
Refund eligibility depends on timing. Requests made 48+ hours before session may qualify.
Token Payments
Token amounts are adjusted against the full session cost. They are not standalone charges.
Table of Contents
Understanding Token Payments
When you book a session, you pay a token amount to confirm your booking. Here is what you need to know:
- The token is a confirmation deposit fully credited against the total cost of your session.
- It reserves your slot and allows us to begin preparing your personalized blueprint.
- You will not be charged the token in addition to the session fee — it is part of your total.
- The remaining balance will be discussed and collected before or at the time of your consultation.
Think of the token as a booking deposit — it confirms your place in our schedule and ensures we dedicate time to preparing your personal reading.
When You Are Eligible for a Refund
- We cannot fulfil your session: Full refund of your token payment. No questions asked.
- Duplicate payment: If charged twice due to a technical error, the duplicate amount is refunded in full.
- Cancellation 48+ hours before session: Token refunded minus applicable payment gateway fees (typically 2–3%).
- Technical payment failure resulting in a charge: Full refund upon confirmation after investigation.
Refunds are always returned to the original payment method used at the time of booking.
When Refunds Are Not Issued
- After your reading has been delivered: Service has been rendered — payment is non-refundable.
- After your 1:1 session has been conducted: Whether in full or in part, no refund is issued.
- Change of mind after delivery: Disagreement with insights does not constitute grounds for a refund.
- Cancellation within 48 hours of session: Preparation time has already been committed.
- No-show: Token is forfeited if you do not attend without prior notice.
- Partial use of service: No partial refund is issued if you disengage mid-session.
Please ensure you are committed and ready before booking. We encourage you to ask any questions before making a payment.
Refund Scenarios at a Glance
| Scenario | Refund Status | Notes |
|---|---|---|
| We cannot deliver your session | ✓ Full Refund | Processed within 3–5 business days, no deductions |
| Duplicate charge due to technical error | ✓ Full Refund | Investigation required; resolved within 5 business days |
| Cancellation 48+ hours before session | ~ Partial Refund | Token refunded minus 2–3% payment gateway fee |
| Cancellation within 48 hours of session | ✗ No Refund | Preparation time already committed |
| Reading already delivered | ✗ No Refund | Service has been fully rendered |
| Session conducted (full or partial) | ✗ No Refund | Consultation time has been used |
| No-show for scheduled session | ✗ No Refund | Slot cannot be recovered; token is forfeited |
| Change of mind before session is scheduled | ~ Case by Case | Contact us — we assess based on preparation stage |
Cancellation Policy
To cancel, contact us with your name, booking reference, and reason for cancellation.
Rescheduling a Session
- Requests made more than 24 hours before your session can typically be accommodated without penalty.
- Requests made within 24 hours are handled case-by-case and cannot be guaranteed.
- Each booking is permitted one free reschedule. Subsequent requests may require a rebooking fee.
- Rescheduling is not available after your reading has been delivered or session has commenced.
How to Request a Refund
Refund Processing Time
- UPI payments: Typically 1–3 business days
- Debit / credit card: Typically 5–7 business days
- Net banking: Typically 3–5 business days
- Wallets (Paytm, PhonePe, etc.): Typically 1–3 business days
If your refund has not appeared after 10 business days, contact us with your payment reference ID.
Refunds are always returned to the original payment method. We cannot issue refunds to a different account or card than the one used originally.
Payment Disputes
Please contact us directly before initiating any chargeback. Most issues can be resolved quickly through direct communication.
- We will respond to any chargeback with full evidence of service delivery and communication records.
- Unjustified chargebacks may result in your account being flagged and future bookings being declined.
- We will cooperate fully with Razorpay and the relevant financial institution in any investigation.
Changes to This Policy
TheDestinyDCode reserves the right to update this policy at any time. Changes are effective immediately upon posting. For bookings already made, the policy in effect at the time of your booking applies.
Contact Us
For refund requests, cancellations, rescheduling, or any questions about this policy, please reach out directly.
Best for refund requests — please include your payment reference ID
Best for quick queries and rescheduling requests
We acknowledge all refund-related messages within 2 business days and resolve within 5 business days.